Shipping Policy

Effective Date: 27/07/2026

Thank you for shopping with Aurevia. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy to understand how we process and deliver orders.

1. Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding public holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Please note that processing times are separate from shipping times.

2. Shipping Destinations

Aurevia currently ships to selected countries worldwide. Shipping availability may vary depending on your location.

If we are unable to deliver to your address, we will notify you and issue a full refund if your order cannot be fulfilled.

3. Estimated Delivery Times

Estimated delivery times are as follows:

• Pakistan: 3–7 business days

• International Orders: 7–20 business days

Delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, peak seasons, or other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, the selected shipping method, and the size or weight of your order.

From time to time, Aurevia may offer free shipping promotions, which will be clearly displayed on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (if available).

Tracking information may take up to 24–48 hours to become active after shipment.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Please check your country's import regulations before placing an order.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Aurevia is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

8. Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost, please contact us at support@aurevia.com.

We will work with the shipping carrier to investigate the issue and provide updates. Resolution times may vary depending on the carrier's investigation process.

9. Damaged Packages

If your order arrives damaged:

• Contact us within 48 hours of delivery.

• Include your order number.

• Provide clear photos of the damaged product and its packaging.

We will review your claim and arrange a replacement or refund where appropriate.

10. Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You will receive separate tracking information for each shipment where applicable.

11. Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• High order volumes

• Severe weather conditions

• Customs inspections

• Carrier operational issues

• Public holidays

Aurevia is not liable for delays caused by events beyond our reasonable control.

12. Contact Us

If you have any questions about shipping or your order, please contact us:

Aurevia Customer Support

Email: naziralikhan699@gmail.com or Whatsapp +923324499670

We aim to respond to all enquiries within 24–48 business hours.